Opinion: A Tourist Tax is Too Important to Get Wrong

Despite objections from Scotland’s vital tourism industry, the Scottish Government has made it clear that it wishes for local authorities to have the power to place a levy on visitors to their areas in order to raise revenue. A tourist tax now appears to be inevitable.

The Association of Scotland’s Self-Caterers (ASSC) believes that a tourist tax will have a negative impact on Scottish tourism and the Scottish economy. We worry that by charging our treasured visitors we will put a damper on their visits here, posing a real threat to our continued prosperity. We are still adamantly against the idea and believe it would be better if it never saw the light of day.

While we hold all this to be true, Scottish tourism is, however, an industry that thrives on being realistic and cooperating as broadly as possible. Therefore, as Scotland’s leading authority and trade organisation that represents the £723million traditional self-catering sector, we believe we have a unique insight into how the levy can be applied to ensure that it is as fair and useful as possible.

Firstly, the competitiveness of our sector must be protected. The UK currently sits at the bottom of the league in terms of price competitiveness (140 out of 140 countries) and has comparatively high rates of VAT – which will continue to be applied on top of the tourist tax. These roadblocks, plus the fact that much of Scottish tourism comprises of small businesses including individual and family operators, means we are already in a precarious position keeping our wonderful tourist offering competitive. We must therefore tread carefully with this levy.

Secondly, we need to keep it reciprocal and transparent. On top of the fact that most visitors to places like Edinburgh or Skye, which have been at the centre of the on-going debate over the impact of tourism, come from within the UK – so we are in essence charging ourselves an additional tax with this levy. We need to ensure that the money raised from a tourist tax is spent locally to improve services for residents and visitors alike so that those impacted by the charge see real, lasting, and tangible evidence for its imposition.

Thirdly, and perhaps most simply, a tourist tax requires sufficient notice to be given of any changes. We would recommend that, in order to protect the industry and those whom it serves, any changes be given at least 18-24 months’ notice before they are applied, after the legislative process is complete. The reason for this is equally simple; the costs of any such change that is given less than this length of preparation time will inevitably be passed on to consumers as business will not have the time to accommodate it. It is for this reason that we recommend that, should the current legislative timeframe hold, no local authority use their tourist tax powers until at least 2023.

Fourthly, naturally, as a major stakeholder and contributor to Scottish tourism, we call for the process of implementing the tourist tax to be as consultative as possible. Local authorities should consider their local industry representatives, communities, and present national level industry bodies to be partners in a process – rather than adversaries or competing interests. We all want flourishing communities with top grade services provided for residents and visitors alike and so we must work together, even on this divisive issue, to ensure that’s what we get.

Finally, the successful implementation of any form of tax depends largely on how it is paid and collected. For this reason, the tourist tax must be easy to pay, collect, and process, both for visitors and tourism operators, to ensure as frictionless an application as is possible. This, while appearing obvious, may be the most difficult aspect of this policy to get right and may also turn out to be its biggest test; one which it has to pass but, in reality, will find it very difficult to. The only way to manage and audit such a levy relies on a specifically designed registration system that captures all accommodation models.

Most of all, innovation must be at the core of the approach going forward. If, as the Scottish Tourism Alliance’s Strategy Beyond 2020 vision calls for, Scotland is to be the world leader in 21st century tourism then any levy must be implemented in an innovative, creative, and world-leading way and not just a ‘digital framework’ as others have done. Moreover, this innovation must also include consideration for different parts of Scotland. For instance, a levy on overnight stays may work in Edinburgh but will do nothing to address the problems faced by other parts of the country. If we’re going to have this potentially damaging measure then it must be innovative enough to negate those risks and find a solution that works for everyone.

Fiona Campbell is Chief Executive of the Association of Scotland’s Self-Caterers. 

Have you responded to the Scottish Government’s Consultation into Tourist Tax?

A survey across ASSC Members was conducted in September to help the ASSC to inform our own response to the Scottish Government consultation, and to advise members for their own individual responses to the consultation.

To assist with your response, we have prepared a short briefing which you can consult when submitting your answers to the Scottish Government. You do not have to answer all of the questions.

ASSC Tourist Tax Briefing 4.11.19

This is a hugely important subject, and it is important that our voice is heard as part of the design of a TVL – the time to get involved is now.

If you have not already done so, please take time to respond to this consultation. The legislation that is designed based on this consultation will have an impact on every one of us.

Respond to the Consultation HERE

The Scottish Government’s consultation is open until 2nd December 2019.

ASSC on the Move

October and November are busy times in the ASSC calendar with industry conferences and shows and plenty of opportunity to promote Scottish Self-Catering across Europe,  here is a brief summary of the events we have been involved in:

Fevitur Summit, The European Event for Vacation Rentals, Malaga

17th & 18th October

Invited to speak on the European Round Table, explaining what is happening in Scotland. The panel consisted of EHHA, Italian Managers Association, Fevitur and ASSC. A REALLY good event, with plenty of leads and contacts made. Consolidating pre-existing relationships, but making more new ones.  I’ve been asked to go back next year with a full panel from Scotland. See doc:  Vitur Summit 2019.

Coverage of the event Here

 

Scottish Land and Estates Land Manager’s Training Day, Perth

23rd of October

2 x 25-minute workshops, this was a great opportunity to engage with SLE members and discuss with them the upcoming opportunities and risks in terms of short-term lets.

Host, London

1st November

  • Spoke about ‘New regulatory frameworks across Europe: how might they affect you’.
  • Presented on a panel“Europe’s most regulated cities and operating within them” – in the Regulation, Tax and Finance theatre
  • Both sessions had full audiences of approximately 120 delegates.
  • Chaired the afternoon panel in the Regulation, Finance and Tax Theatre
  • 2,568 attendees
  • From 59 countries
  • 198 conference speakers
  • 134 stand exhibitions

EHHA General Assembly / Short Stay Summit, Barcelona

8th November

Attended the EHHA General Assembly

Held as part of the Short Stay Summit with an additional programme

Spoke on a panel discussion about Case Studies of European City Solutions for Short Stay Property alongside STAA, Fevitur and Booking.com

https://shortstay.show/barcelona/

SuperControl Launch Master Cancel

SuperControl Launch Master Cancel

Risk-free cancellation for all your bookings

SuperControl has teamed up with Rental Guardian to bring you Master Cancel. It’s a fully-flexible, no questions asked, risk-free cancellation policy that is traditionally seen in the hotel sector.

“This is unique world-wide. It is not typical to offer flexibility around self-catering or holiday home bookings. So this is an opportunity for you to stand out in the market.” Robert Kennedy, Product Director and Co-Founder at SuperControl.

This is an industry first that has never been available to self-caterers before; we’re excited to bring Master Cancel to market. Here are the reasons why:

1. Stand out with flexible terms

  • Stand out in a competitive market by offering flexible cancellation terms to all your guests.
  • Guests can book direct and through OTAs with confidence.

2. Protect your income

  • If your guest cancels and the dates are not re-booked your income is reimbursed.
  • Even if the guest has only paid their deposit, you refund them and claim against the full value. If you re-sell the dates at a discounted price, you can claim the difference.

3. Boost channel performance

  • Selecting flexible cancellation terms on key channels can cut commission and increase bookings.
  • OTA data shows that stricter cancellation policies discourage guests from booking.

4. Outstanding customer service

  • You can offer a no quibble refund. No more difficult conversations with your guests if they cancel.
  • It sets the foundations for excellent guest relationships from the very beginning of their booking journey.

Want to know more about flexible cancellation?

It’s easy to become one of the first holiday rental owners across the world to compete on this level. Find out more.

Not using SuperControl yet?

We help self-catering businesses thrive by saving you time, making you money and increasing your control. Book a demo.