October Seasonal Availability Page Now Live

And now we have a new Seasonal Offer page for October Breaks Scotland (9 October – 2 November)

Do you have October half term vacancies to fill?  Feel free to use the ‘Special Offers’ feature to post any confirmed availability you have for these popular weeks.  The Offers set-up section is accessed via the ‘Your Account… Properties‘ Control Panel.

Forthcoming CPD Opportunities for June

Trip Advisor Workshop

• Date from: 12/06/15 13:30
• Date to: 12/06/15 16:30
• Venue: WRDC Newton Stewart
• Cost: FREE
• Organiser: Business Gateway
• Email contact: info@bgateway.com
• Phone: 01387 808738
• Segment: All
• Topic: Sales & Marketing
• Region: Dumfries and Galloway

TripAdvisor for Business: TripAdvisor to Terrific Advantage

Are you running a tourism, accommodation, food or drink business that is thinking about using TripAdvisor? Is your business already listed on TripAdvisor but you are looking to achieve more?

Then this half-day workshop is for you.

This business-focused workshop will cover:

• What TripAdvisor is
• How to get your business listed
• How to optimise your listing
• How to drive bookings
• How to deal with negative reviews
• How to measure performance and interpret the results

The workshop will also provide practical tips and insights for TripAdvisor success and competitive advantage.

So, if you would like to harness the benefit that TripAdvisor can provide to the social marketing of your business then sign up now.

Extending a Great Welcome to Customers with Disabilities

• Date from: 23/06/15 09:30
• Date to: 23/06/15 12:30
• Venue: TBA
• Cost: ££85 + VAT
• Organiser: Catherine Bowie
• Email contact: c.bowie@blueyonder.co.uk
• Url: www.catherinebowietrainingservices.co.uk
• Phone: 07771624019
• Segment: All
• Topic: Customer Care
• Region: Edinburgh and Lothians

Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure you and your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help.

In this interactive programme, your will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. .

We will debunk some of the myths around disabilities, and give tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments. .

Most don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness. .

By giving you the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too. .

Your will learn:

• Appropriate words to use when referring to different disabilities
• Tips for improving communication with disabled customers
• Common disabilities that customers may have, and appropriate ways to offer assistance
• How to be more aware of their own feelings, misconceptions and biases when serving disabled customers
• The value of tourism, and why disabled customers are such an important market
• How to identify tourism businesses in your community that are accessible to disabled customers

Prices – Open programme: £85 per person.

Inverness Chamber of Commerce Business Breakfast with VisitScotland

Location: Kingsmills Hotel, Culcabock Road, Inverness

Date: Thursday 18th June 2015

Time: 08:00

Non Member Price: £35.00 (+ VAT)

Member Price: £20.00 (+ VAT)

Join us for the latest in our Business Breakfast series with guest speaker Malcolm Roughead, Chief Executive of VisitScotland.

8.00am to 9.30am including breakfast.

Chamber members – £20.00 + VAT

Non members – £35.00 + VAT

For more details – https://www.inverness-chamber.co.uk/events/event/chamber-business-breakfast1